Quiz

This page includes a fun quiz to test your knowledge about being a consumer. Answer the quiz then compare your answers to the correct answers and explanations on the answer sheet provided.


The clever consumer quiz.

Take our quick quiz about shopping, and find out if you are a clever consumer.

Question 1: You try on some brilliant shoes in a shop but when you go home they don't go with your new dress. Do you...

a. Bring them back and demand a refund?

b. Admit that you have no rights?

c. Dye them blue?

Question 2: You return an MP3 player because it's faulty. But the shop insists on the receipt, which you've lost at Donna's party. Do you...

a. Take Donna to court?

b. Show the shop your credit card statement as proof of purchase?

c. Give up because you always have to have a receipt for a refund?

Question 3: Your deadly new T-shirt shrinks in the washing machine. The care instructions say "Hand-wash only". Are you entitled to...

a. A full refund from the shop

b. A replacement T-shirt from the manufacturer

c. Nothing, but you could tell your friends that tight distorted T-shirts are all the rage

Question 4: Your neighbour sells you his car. He describes it as "a bit of a crock". Two days later its radiator blows up. Do you...

a. Sue him?

b. Insist that he pays for the repairs because that's your right?

c. Do nothing because he did mention it was a crock?

Question 5: Your friend gave you a lovely big gift voucher for your birthday, and then you lost it on the bus. Do you...

a. Give up?

b. Ask the shop for a refund?

c. Ask your mate for a refund?

Question 6: You put some food in your shopping trolley, but at the checkout they say it's much dearer than the price on the shelf label. Do you...

a. Insist on the lower price?

b. Pay the higher price because you have to, now that you're at the till?

c. Warn the shop they may be breaking the law?

Question 7: That flash coat from the January sales isn't so flash any more. There's a dent where the security tag used to be. The shop told you at the time, but it seems worse now. Do you...

a. Take it back and look for a full refund?

b. Give in because you've no case?

c. Bring it back and ask for a swap?

Question 8: The shop shows a sample roll of wallpaper, and you buy five more. But they turn out to be a different pattern. When you bring them back, they say "Tough - you knew what you were buying." Do you ask for...

a. The rolls to be replaced?

b. €3,000 in compensation for your time and trouble?

c. Nothing, because the saleswoman is right?

Question 9: You take your "great bargain" gadget out of the box when you get home from the sales. But it doesn't work. The sales assistant points to signs saying "Strictly no refunds". Do you...

a. Go away empty handed?

b. Demand a refund anyway - and complain to the National Consumer Agency?

c. Call the Gardaí?

Question 10: You buy a jumper but a day later you notice the sleeve is torn. When you bring it back, the shop has no more jumpers in your size. They offer a refund, but only at a lower price because the sales are on. Do you...

a Accept the lower price?

b. Refuse to take the lower amount, as the jumper is faulty?

c. Accept another jumper that you don't like?

Question 11: You plug in your new kettle and it doesn't work. You return it to the shop and ask for a refund. They say they only give credit notes. Do you...

a. Say fair enough, take the credit note and spend it in the shop?

b. Complain to the International Kettle Manufacturers' Association?

c. Insist that the shop gives a refund?

Question 12: You've brought a faulty item back to the store, and the shop assistant says: "Only my supervisor is authorised to deal with complaints or refunds, and she's in a meeting." Do you...

a. Say "no problem" and come back later?

b. Forget about the whole thing?

c. Insist that someone else must have been left in charge and ask to see that person instead?

Question 13: You return your new mobile phone to the shop because it's faulty, and ask for a replacement or refund. They say it's "water damaged", unrepairable, and your fault. But it hasn't worked since it came out of its box. Do You...

a. Decide to take further action

b. Say "fine", and walk away

c. Shout and stamp your feet a lot

Question 14: You are fed up with getting "cold calls" to your land line from companies trying to sell you stuff you don't want. What do you do?

a. Ask them not to call you again, and contact your telephone company

b. Contact ComReg - the Commission for Communications Regulations

c. Put the phone off the hook.

Question 15: You give a friend a vacuum cleaner as a wedding present. But it's faulty. Who should bring it back to the shop?

a. Your friend

b. You

c. The mother-in-law

Question 16: You arrive at check-in on time for your flight but the airline says it's overbooked and they can't give you an alternative flight that day. Should you complain there and then?

a. No. Why bother, it's a low-cost flight?

b. No, wait till you get home - then complain in writing

c. Yes, but you are entitled to a refund and compensation of €250 for denied boarding

Check your answers against the correct answers and explanations:

Click Here for Quiz Answers and Explanations